Warranty Claim Lodgement

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CLAIM FORM

If you've encountered a problem with one of our product, whether it's a warranty issue, damage during delivery, or a short delivery, please complete the form below to lodge your claim.

Be sure to include as much detail as possible, along with any relevant photos or documentation to assist our team in assessing your claim promptly. We'll review your submission and get back to you as soon as possible.

What are you claiming?Select One

WarrantyDamagedShort Delivery

IMPORTANT NOTE: All short-delivery/damage claims will only be accepted within 7 days of receiving goods.

Contact Details

First Name

Last Name

Business Name

Phone

Purchase Details

Order DateDate of Purchase

DealerStore Name where you've made the purchase

Invoice NumberRequire

Upload a copy of the invoice

Upload

Product

Describe the issue

0 /

Do you have images/videos you can provide?

YESNO

Select the images or videos to uploadMax 5

Upload

Declaration

I declare that this warranty claimed item has genuinely stopped working or not working to design intent and that I have adhered to the product manuals, nor have I tampered or modified the item.

Tick this box to sign this declaration with the contact details above.

I declare that the order received from Luponds was damaged on receiving the item/s and that I did not damage the item/s during unpacking or handling.

Tick this box to sign this declaration with the contact details above.

I declare that the order received from LUPONDs was not complete and that I DID NOT remove any missing items intentionally.

Tick this box to sign this declaration with the contact details above.

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